Version 2.1 — December/2025
In compliance with LGPD (Brazil) and international best practices.

1. Information We Collect

The Skill collects only the data strictly necessary for its operation, including:

Data from the monitored user

• Internal system ID;

• Alexa account ID;

• Selected language;

• Time zone (local time);

• Responses to check-in questions (“I’m fine”, “not well”, etc.);

• Interpreted status (positive / attention / help / emergency);

• Interaction logs, timestamps, and retry/alert events.

Data from the caregiver/monitor

• Name and phone number;

• Email address for notifications;

• Information required to deliver alerts.

Technical data

• UTC and local timestamps;

• Status of attempts (initiated, retry, alert);

• Integration tokens (e.g., WhatsApp Cloud API) associated with the account;

• No audio recordings are collected or stored.

2. What We Do NOT Collect

The system does not collect:

• voice recordings;

• biometric information;

• GPS location;

• detailed medical data or diagnoses;

• personal conversations made with Alexa;

• credit card or payment information.

3. Purpose of Data Processing

The collected data is used solely to:

• perform scheduled wellness check-ins;

• interpret and record the user’s responses;

• notify the caregiver/monitor via WhatsApp, email, or voice;

• ensure the correct functioning of the system;

• improve reliability (e.g., retry logic).

The data is never used for marketing or commercial purposes.

4. Data Sharing

User data is not sold.

It is shared only with essential service providers required for the operation of the Skill:

No data is shared with unrelated third parties.

5. Storage and Security

• Data is hosted on AWS (Amazon Web Services), using encrypted and certified infrastructure.

• Strict access control and least-privilege permissions.

• Event logs include automatic expiration (TTL).

• Tokens and credentials are protected using encryption and environment variables.

6. Data Retention

• Logs automatically expire according to the configured retention period (typically 30 days).

• User profile information remains while the Skill is active.

• Users may request full deletion at any time.

7. Your Rights (General Data Protection)

Users may request:

• confirmation of data processing;

• access to stored data;

• correction of information;

• anonymization or deletion;

• portability;

• revocation of consent;

• general explanations.

Requests may be submitted to:
📧 contato@novais-ai.com

8. Use by Seniors and Vulnerable Individuals

LARA Assistant is a support tool, not a safety system, emergency service, or medical instrument.

⚠️ The Skill does NOT:

• provide medical, psychological, or therapeutic advice;

• offer diagnoses or medication recommendations;

• replace professional healthcare;

• monitor users in real time;

• detect falls, accidents, or medical conditions;

• call emergency services (ambulance, fire department, police, etc.);

• provide human assistance.

❗ Important notes

• The status retrieved from user responses is used only to notify the caregiver.

• If there is any suspicion of health risk, the caregiver must act independently.

• The system does not ensure continuous monitoring or guaranteed safety.

✔ Recommendation

Caregivers should maintain active oversight, especially for seniors or vulnerable individuals.

9. International Data Transfer

Because AWS and WhatsApp Cloud API may process data internationally, information may transit across borders, always using encrypted and secure protocols.

10. Changes to This Policy

This Privacy Policy may be updated periodically.
Continued use of the Skill indicates acceptance of the latest version.